Customer Service Policy

 

CUSTOMER SERVICE POLICY

At HBT Collectables, we strive to provide the customer with the best service possible, allowing customers to enjoy the entire experience from shopping to receiving the ordered item. 

CONTACTS

HANDMADEBYTENILLE has put in place a strong customer service policy to accommodate the needs of all our customers. 

Customers can contact us through​ the website Contact Form or our email at info@hbtcollectables.com. We strive to reply to all customer enquiries within 24-48 hours. Our customer service manager responds from Monday to Friday, during 11am - 5pm. If you contact us via Social Media, there may be a delay in response as those inboxes are not regularly monitored.

RETURNS

HBT Collectables has more information about returns in our Refunds & Returns Policy. Please visit that page for more information.

ACCOUNTS

Customers are welcome to register an account at HBT Collectables for quicker checkout, review order history, and save favourite items. Please note that HBT Collectables may restrict access or delete an account for reasons including but not limited to: spamming, copyright infringement, malicious activities, misuse of the account that may cause damage to HBT Collectables. 

PRODUCT RANGE

We are a growing Bricks & Mortar store with a wide range of products for our customers to browse though and we keep expanding our product catalogue. We operate both in our Bricks & Mortar and also service customers online. If there is something you would like to see or suggest, please provide any feedback to our website via Email. 

EVENTS

Customers may be required to provide their contact information via the website for events. This information is strictly for the registration of the event. Some events use outside software to book places, if you have trouble with signing up to any event please pop in-store or contact us via email/contact form and we can guide you through the process!