Shipping Policy

 

SHIPPING POLICY

HBT Collectables uses Australia Post for all orders. Domestic delivery times can vary from 3 to 10 business days for regular post. We ask our customers to allow approximately 5-10 business days from the fulfilment date for their package to arrive. International order delivery dates vary. Please see below for more details.​

DOMESTIC (AUSTRALIAN) DELIVERY 

HBT Collectables ships out orders on Thursday, Friday and Saturday unless the order contains preorder items. If your order contains pre-order items, all items will be held until the final product is in stock. The delivery times can vary from 3 to 10 business days, but you should allow approximately 10 business days from the fulfilment date (you will receive an email) in most cases. You can refer to the Australia post website link below for more up to date postage timeframes. 

https://auspost.com.au/service-updates/domestic-delivery-times

HBT Collectables currently offers different Domestic shipping options which can be viewed at checkout:

  • Small - Large Package Shipping (With Tracking)
  • Bulky Item (With Tracking)
  • Small - Large Package Express Shipping

ALL ORDERS over $350 will require a signature upon delivery.

If you require insurance on your package, please contact us via the Contact Page for a quote.

LOCAL PICK-UP

If you are local to the Geelong area or are willing to travel, we offer a pick-up option. We will hold your order for up to 14 days after fulfilment date. If you have not collected your order within that time, we will refund the order with a 20% restocking fee. All pick-up orders can be collected during Store Opening Times at:

Shop 6 / 132 Little Malop Street
Geelong VIC 3220

Please ensure that you bring your order confirmation email and photo ID.

INTERNATIONAL DELIVERY

We deliver products internationally to select countries. If we service your country, shipping options will appear at checkout.

BUILD A BOX (DELAYED SHIPPING OPTION) - LIVE STREAMS/RIP N' SHIPS

At checkout you pay use code 'RIP' to have all your ordered collated before receiving a shipping invoice. Orders will be held for a maximum of 4 weeks from last order or until we receive instruction that you wish to have your order shipped (via contact form). Once shipping request has been received HBT Collectables will pack your order/s into a shipping box, calculate the total cost of shipping based on size of box required and total weight. For orders that exceed the original shipping cost a custom shipping item link in our store will be created, for the customer to use to pay the shipping bill before items will be shipped. 

In the event that you do not pay your shipping fee after one month, you will be given a final warning and your order will be updated with a storage fee per month that it is stored at HBT Collectables (maximum 6 months), which the final charges will need to be paid along with shipping. HBT Collectables reserves the right to repurpose any unclaimed don't ship orders after the 6 month holding period expires.  

******No orders will be shipped before the shipping bill is settled. Please read each product description before making a purchase in the live section of the store or contact us via email! If you are unsure do not place an order*****